Tag: jennifer leggio

Quick’n’Dirty Episode 50: Be Interesting and Be Interested

Posted by – July 3, 2010

This week’s episode made us hungry, and not just for food. After co-hosts Jennifer Leggio and Aaron Strout had the opportunity to chat with Winnie Hsia (@MissWinnie), Social Media Specialist for Whole Foods (@WholeFoods on Twitter), we were reminded that if you have a passion for customers and the business you are in, it is possible for that passion to resonate up the corp ladder influencing change in long-standing policies etched in proverbial stone by a 30 year old company. It’s also rad when you can applicably discuss business and food in the same show. You can listen to this episode here.

First topic of the show was our Social App of the week. With location-based apps and functionality becoming more than just a personal novelty, making their way into the advertising space, marketing campaigns and creating more biz partnerships, it’s a very hot topic right now. This week we chose location-based app Whrrl. This app has been around for a few years and while it is not new and they offer some of the standard features of the other loc-based apps, one of the things that sticks out is their “Societies” feature, making it easier for you to virtually group together with others that share your specific interests and passions. Giving users an option to either join a “Society” or create their own if they haven’t found one that serves a need or specific interest they’re looking for, is a great way to foster new relationships virtually and meet new friends in a way that is more meaningful online. Really cool.

Next was our featured guest, Winnie Hsia. Many of us can vouch for the fact that it’s always a challenge bringing social media into an older company. While she started out doing some part-time stuff on Twitter/Facebook for Whole Foods, Winnie was able to create value for Whole Foods quickly within the social media landscape and has since turned it into a full time job. From answering questions from headquarters via various social media channels, to encouraging and educating individual store managers on how to leverage SM to increase sales and customer involvement, she has really helped paved the way for a company based on everything organic, gracefully transition into the digital lives of it’s customers without missing a beat. She has found a way to utilize her passion for food, community and technology to connect and engage with customers on Twitter, Facebook and beyond. Her closing tweetable thought was so awesome I had to make it the title of this blog post: “Be interesting and be interested.”

Finally, our Twitterer of the week was none other than Jo Garfein (@JOpinionated). After reading through her tweets, credentials and various projects that she is part of, I assure you that if you at all think you are truly in the know when it comes to pop-culture, you have more than met your match with Jo. She is a pop culture content machine and an unparalleled Lost fan. You can check out her various projects at JOpinionated.com. Jo, we love your tweets!

Last but not least, for our point/counterpoint segment, Aaron & Jennifer went on to discuss businesses being able to attach a dollar value to a fan or follower. This to me is the Holy Grail of data in social media, data that if at least 85%+ accurately established and forecasted, will finally allow businesses to fully harness SM for revenue purposes as well as help those of us in running the  SM show to be more iron clad in our pitches to executives and both internal/external clients in business. The discussion was sparked by Q’n'D after discovering and reading a recent article posted at GigaOM. They do a terrific job discussing some of the challenges and discoveries covered in a recent report developed by Syncapse, a social media measurement firm.

Here are some of the more insightful takeaways from the study:

  • On average, fans spend an extra $71.84 they would not otherwise spend on products they describe themselves as fans of, compared to those who are not fans.
  • Fans are 28 percent more likely than non-fans to continue using a specific brand.
  • Fans are 41 percent more likely than non-fans to recommend a product they are a fan of to their friends.

This information is definitely helpful and was finally presented in a way that most of us in business can make sense of. It also reinforces how marketing will always be, to some extent or another, a series of moving targets that will evade our business objectives if we don’t make research a huge part of the equation.

Next week we’ll talk to Bob Knorpp, of The BeanCast. Please join us next Thursday live at noon PT / 3 ET in the Blog Talk Radio chat room or feel free to listen anytime on iTunes. Have a great weekend!

Onward.

Quick’n'Dirty Episode 46: Hold An iPad to Your Face

Posted by – May 28, 2010

This episode of ye olde Q’n'D, I filled in for co-host Jennifer Leggio (@Mediaphyter). This week the fearless Aaron Strout (@AaronStrout) rang in this episode with a little primer about Postling.com, the social site of the week, followed by an awesome and insightful discussion with special guest Sylvia Marino (@SylMarino), Executive Director of Online Community Operations & Social Media for Edmunds.com. The Twittererererer of the week was none other than one of the rockstars of #agchat, Jeff Fowle (@JeffFowle). Last but not least, what was intended to be a point/counterpoint discussion back and forth between Aaron and I about whether or not the iPad is truly unique and necessary as opposed to just an oversized iPhone.

Social Site of the Week: Postling.com

First up on the call Aaron brought his site of the week to the table, Postling.com. In a nutshell, it’s a way for you to add multiple accounts (Facebook, Flickr, Twitter, WordPress, etc.) so that you can post updates/links/photos to them simultaneously. Where this app is NOT similar to sites like Ping.fm and some of the other atomic status updaters is that you have a nice dashboard and you can actually take your account posting management up a couple notches by organizing a group of accounts into a “brand” so if you are managing multiple accounts for multiple brands you can keep it all nice and organized, able to drill down into each “brand” and watch conversations, comments, etc. This is pretty cool and easy to use. Curious to see how popular something like this gets as the age of the personal brand continues. It definitely seems to have that type of thing in mind.

Featured Guest: Silvia Marino, Edmunds.com

Silvia, @SylMarino on Twitter, has been at Edmunds for quite awhile, helping the company connect with car buyers, building/managing their communities, proactively tweaking their social media strategy to meet customer needs, and ensuring that the latest social media tools are integrated into Edmunds service offering in a way that is seamless, engaging, and personal. She’s done and amazing job and was terrific to chat with. She talked to us about her background, some of the transitions from the old days of using only forums back in the mid 90′s, into the nimble age of social media, augmenting the already a successful community reputation that Edmunds.com is known for. Her closing meaningful tweet was awesome and is advice that every seasoned marketer should follow: “Explore, participate, share, measure & repeat….until dead.” Amen Sylvia. We look forward to witnessing more stellar examples of customer satisfaction through methodical and smart engagement from Sylvia and her team at Edmunds.com.

Twitterer of The Week: @JeffFowle

I met Jeff Fowle at the #140tc in Seattle in early March of this year. He’s a farmer. He’s not just any farmer though. What makes him special is his ability to leverage social media to educate people on food/agriculture. Honestly I had no idea before we met that that industry would even have a use for sites like Twitter, Facebook, etc. He continues to do an amazing job educating people on how their food makes it from the farm to your dinner table, issues and the science behind agriculture and how it affects our food, and as a food consumer advocate helping to correct misconceptions about what what we *think* we’re buying at the store, and what we are actually buying. He’s heavily involved in #agchat discussions on Twitter. He’s a really nice guy and knows his stuff. You can also check out the website, KK Ranch. Check back here soon as I will be publishing a more in depth interview with Jeff about his experiences in bringing social media into the folds of the farming industry.

Point/Counterpoint: Is the iPad Bitchin’ or Just a Gluttonized iPhone?

This part of the show didn’t last that long but Aaron made the mistake of allowing me to talk first after I had just consumed my quad tall cappuccino. It ended up being more of a Point/Point instead as we are both kind of on the same page. At first both of us had wondered if this thing was kind of silly. I particularly thought Job’s portion of the launch keynote for this thing as a little silly. After I started reading about how universities were handing them out to newly registered students, seeing people use them for presos, and in one case, actually embedding one into a kitchen cabinet (check out the video), I started to get it. I can see how non-smartphone owners who don’t want to pony up for a Macbook but would still like to be able to send email, view videos, and enjoy Facebooking and surfing the web while en route to wherever would make sense. Plus, to Aaron’s point, it has a battery life that makes the iPhone seem like it’s running on hamsters. What do you think?

[Giant iPhone image borrowed humbly from an old Gizmodo post.]

More Info On The Quick’n'Dirty

Listen to this Quick’N'Dirty Podcast Episode

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I’ve Joined The Quick ‘n’ The Dirty

Posted by – May 11, 2010

Over the last few weeks I’ve been talking to Jennifer Leggio (@Mediaphyter) and Aaron Strout (@AaronStrout), and not just about their inability to agree on what smartphone is the suckiest….(an ongoing topic of snarky contention between them both always making it’s way onto the show).

They started The Quick’n'Dirty Podcast on BlogTalkRadio almost a year ago and it has since grown to the point where they need some help. Their reputations, experience and down to earth approach in business and social media have helped them grow the show quickly and attract some well known talent as guests on the show. My role as producer on the show will be to help put together and implement the tools needed to make the content syndication more fluid, tightening up some of the nuts and bolts of the show, and at times standing in as co-host if either Jen or Aaron get called off to duty to better mankind through social media.

I’m honored to be onboard  and thankful for the opportunity to work with and be surrounded by so much talent and intellect. It’s nice when you can work with people that you are also comfortable enough inviting to a bbq at your house and sharing a beer with.

For more information on The Quick’n'Dirty Podcast and it’s co-hosts check out these links:

Aaron Strout’s Blog

Jennifer Leggio’s Blog on ZDNet

Q’n'D on BlogTalkRadio

Q’n'D Podcast Subscription

Q’n'D on Twitter (@quickndirty)

Q’n'D on Facebook

Our main blog is in development and it’s launch will be announced in the coming weeks.

Sharing (Info) is Caring

Posted by – April 11, 2010

So if you know me, you know that while I mean well and have the best intentions, I’m one scatter-brained dude, always consuming and outputting as much information and *stuff* as possible. I follow so many talented people in the social media space and have so many feeds and streams of information coming at me from so many directions that I was finding it hard to man handle all of it, let alone (and most imortantly) be able to methodically share the stories and tidbits I found with all the people I know that could benefit. The other side of this is that my personal and business life overlap a LOT and I wanted to organize that at least a little bit so that I could focus on having some sort of non-business side to my personal life and some sort of non-personal side to my business life.

I created a Facebook Fan page for ‘The 47 Project’. I know your first thought is probably: What a self-absorbed narcisitic jackass. While I do overshare and generate tons of my own original content, this fan page is going to be 5% content created by me, and 95% created by everyone else in the social media space. There will of course be some smatterings of humor, personal commentary, etc. but that’s about it from me. I like being the messenger.

I think if we all spent more time unearthing someone else’s talent and lifting them up than we do ourselves, the world would be a better place.

Anyhow….enjoy.

You can either click on the Become a Fan link in the right column on this page or go directly to the page.

Social Media & The Responsibility of Thought Leadership

Posted by – March 7, 2010

It’s so easy to get buried in information nowadays if you aren’t methodical about channeling, funneling, and organizing your incoming tweets, feeds, and messages. Even when you get organized, you have only made it to zero. How can you and your clients or company get above zero? How do you propel your company in a way that makes them visible above the others without looking like just another news regurgitating spammer junkie? For the sake of spewing at least one social media and business cliché in this post: How do you rise above the noise?

Some of the most well known thought leaders currently in the social media spotlight [@BrianSolis@SethGodin, @ChrisBrogan, @Britopian, @Mediaphyter, @AaronStrout and many many many many more] did not get where they are by doing only what has been known to work. They’ve always focused on pushing us outside of the traditional approach, existing marketing patterns, and evolving the marketing status quo, focusing on the understanding of human behavior, it’s place in business. If there’s a calculated risk opportunity presenting itself that maybe others haven’t seen yet, they’ll try it and discuss it publicly. These folks know that business won’t get better and advance closer to that streamlined revenue utopia we all strive for unless they go ‘this way’ while everyone else is going ‘that way’.

Succeed and Expand

While being a copycat can be traditionally considered the purest form of flattery, I think it’s important for social marketers to realize that in the online marketing world, imitation is only imitation and offers no real value to what we are all trying to do if that’s all you do. News comes and goes fast and the competition for something fresh is fierce.

So You Have A Mountain…

…of data at your finger tips that you’ve accumulated. After lots of trial and error, say you’ve learned how to target and cultivate a niche market. What now? How can you aggressively capitalize on that market and get even more niche, dissecting it into more detail so that you can execute even more effective campaigns and conversations? You will need to get creative in the way that scientists had to when they worked towards dwindling physical matter down to molecules and eventually atoms. In some cases where there’s a mountain, there is a mountain range. After going to the top of one and slamming your flag into the dirt, set up a functional camp of explorers to delve deeper on said mountain, and then you should start heading down hill and start your next climb on the adjacent peaks to see what lies ahead (figuratively speaking of course). :-)

Be The Modern Day Lewis & Clark of Marketing

Social media for me has really been more of an expedition than it has been a job. I think it’s really easy to get mired down in the day to day, pulling the same old story of coming into work, checking out industry specific news and influencers, retweeting some cool stuff, having some convos with relevant and meaningful people on Twitter and Facebook, and then heading home to throw down a Guinness and do it for another hour or so before bed. While it’s important to recognize, acknowledge and maintain all the things you’ve discovered over the last quarter and even the last week, the successes should only make you hungrier for more ideas, new territories and new markets. Never stop.

The Personal Brand: The Balance of Give and Take

Lastly, social media is un-ending monster-sized manufacturer of the personal brand. It has given those of us that know how to promote ourselves, our talents, our hobbies, our lives and everything we do, as a brand. While I’d be an idiot that should be slapped if I produced “Rich Harris the T-shirt”, I’ve always had some inkling of narcissism in my hat. I acknowledge it. I roll with it. I embrace it. However, I am also very aware that not only does the world not revolve around me and everything I have going on, more importantly there is an amazing amount of value in what thousands of other people are doing around me. Their marketing and business ideas, their ambitions, are all extremely important to the big picture and the greater good of successful business and networking.

It’s a great thing for me to simply acknowledge that there are others around me, but as someone who is trying to shine in his own little bubble, it’s more important that I extend myself and elevate those folks around me who also have great (and hopefully even better) ideas than me as well as great ideals. Not to cater to my hippie side too much here, but it’s important that you pay very close to attention to the balance between 1. Giving back to social media, business and marketing and 2. Building your own legion of followers. In my opinion, your value is absolutely and ONLY equal to the amount of value you place on others and how much you lift them and their social capital up. In this life, you get what you give and I believe that couldn’t be more true in marketing and business. The social information age is the perfect time and place to do it.

Part of your priority menu as a social marketer should always be finding people that are smarter and better at what you do than you are……and sharing their thoughts and leadership with others.

Other sources…

Digital Marketing Today: Leverage Social Media to turn your Thought Leaders into Sales people

Redmond Channel Partner Online: Become A Thought Leader

Thought Leadership Times [blog]

[Image Credit: Paige's Arting & Scribbling Blog]

Onward.

A Little Ditty @ ZDNet

Posted by – June 16, 2009

ZDNet ArticleToday a good friend of mine, Jennifer Leggio, did a little interview/write-up on me and my efforts and Seagate doing the social media thing.

Thanks Jen for the hook up and the opportunity!

Here’s a link to the interview:

“Seagate uses social media to ‘humanize’ storage devices”

Enjoy my shameless self-promotion on a new level….one that will hopefully drive you to either read it, or drive a rusty nail through your eyeball from too much Rich Harris exposure.