Tag: psychology

Emotions. Patterns. Business. Morality?

Posted by Rich Harris – November 14, 2009

xPsychology4aEmotions Are Still Math

I started thinking about this when I was typing my previous blog post about Google having the Holy Grail. As a marketer, I’m always trying to figure out human behavioral patterns and how I can maximize my company’s profit from the understanding of this.

I had an interesting thread going on Facebook the other day. I was eating sushi at a restaurant and was watching the people around me, talking to each other, responding to conversations with various facial expressions, hand gestures, and vocal tones that varied in intensity. All of these ways of expressing themselves were based on emotion that was being outputted as a physiological response to conversational input they had just received from whoever was sitting across the table and having lunch with them.

I had posted a Facebook status stating that “Emotions are still math.” It was interesting to see people’s responses to this. The vibe I got is that it almost was considered offensive that I had said that. My only point was to acknowledge the fusion between the two concepts, not to minimize the importance of one over the other. Maybe my choice of words made it come off that way, “flattening” the value of emotion. [...stealing your descriptor Andy :-) ]. This definitely was not my intention.

If you know me, I’m far more emotional and dramatic than your average person, half the time it’s to my detriment.

Patterns

While I’m not necessarily referring to my friends on Facebook that participated in that conversation in my next statement here, for certain people I think it strokes a chord with them, like my statement was disregarding humanity on some blunt robotic level, not validating peoples emotions, converting the organic human aesthetic, all the things that mean so much to people, into 1′s and 0′s, basically saying that our entire population is just an abbacus made out of living tissue. My point with it was just that you can plug in formulas to patterns of human behavior. Patterns, whether abstract or linear, are still patterns, no matter how random we think the activity contained within those patterns actually is. I’m not the first person to say this and certainly not the last. Everyone learns this in Psych 1A their first year of college.

Is Business/Marketing Inherently Evil?

What I’m about to say here excludes non-profit organizations.

Successful marketers know that you need to recognize and understand behavioral data to make sound marketing decisions. This requires that on some level you convert what you see in human beings into a formulaic pattern so that you can run some numbers and calculate a risk. The goal of all that is to make more money. Period.

In reference to my “Emotions are still math” statement that kicked off the colorful convo on Facebook: If you are a marketing genius at a company that wants to grow, employ other human beings, beat your competition, understanding how to convert human emotion into dollars, does that make you evil? Smart? Shrewd? Heartless? All of the above?….or just someone trying to pay their bills?

I’m don’t know the answer…that’s why I’m asking.

[image courtesy of duke.edu]

Social Media: Meaning & Purpose Are In Our DNA.

Posted by Rich Harris – October 14, 2009

Photo Credit: User "Scoobay" on FlickrControlled Capitalism is Changing

The problem with one-way communication and some of the old way of doing marketing is that for years, in an effort to solidify and meet our revenue forecasts, we have trained human beings to be the type of consumer that doesn’t think for themselves. They’ve been rolling with the consumer herd so that large corporations with nebulous names can spoon feed them what they need to like, and pay for, next week, next month, next year.

In this awesome age of information that we are swimming in, people are now learning from a young age to think for themselves when it comes to consumables and how they have the power to choose the next trend and influence others, even people they don’t know (customer reviews for example). This power has also made them hungrier and less patient when it comes to the ROI attached to something they read, eat, drink, smell, etc….people expect a return now when you engage them and frankly, I don’t blame them.

Think about how much time and money is wasted marketing something in a way that creates no return or meaning for the customer. Think about the thousands of banner ads that were designed by pricey agencies that were ignored and never clicked, the print ads were never read or that never drove one direct sale or word of mouth reference. It’s mind blowing to think about all the money spent on that with nothing to show for it.

Legos Are Deep, Man

A nice write up entitled, “Finding Purpose in Labor (and Labor Economics)” was posted by Daniel R. Hawes where he posts some thoughts and opinions regarding a study that was done and documented called “Man’s search for meaning: The case of Legos”

Here’s a quote from Daniel’s write up about the experiment talking about it’s premise:

“Meaning, or purpose, in the task was manipulated by what the MIT and University of Chicago experimenters did with Lego toys after a participant had put them together. For one group of participants – the group with the meaningful task – the constructed Lego toys were piled up on a table for the participant to see, and new Lego pieces were provided to build further toys. For the meaning-deprived group, each constructed toy was immediately disassembled (for the participant to see), and the parts given back to be reused for subsequent building efforts.
Maybe not surprisingly to you, but possibly surprising for economic theorists, the average amount of toys each person was willing to build significantly differed between the two groups.”

……and here is a quote from the researchers doing the study:

“Despite the fact that the physical task requirements and the wage schedule were identical in the two conditions, the subjects in the Meaningful condition built significantly more [Lego toys] than those in the Sisyphus condition. In the Meaningful condition, subjects built an average of 10.6 [Lego toys]  and received an average of $14.40, while those in the Sisyphus condition built an average of 7.2 [Lego toys] and earned an average of $11.52.”

After reading I was reminded of one of the most simple rules to good marketing, and more importantly in this day and age, surefire tactics for upping the statistical odds of you getting a return for your social media campaign initiatives: Meaning & Purpose.

As a Social Media Marketer, It’s Already In Your Bag of Tricks

Something as simple as Legos remind us of one of the low-hanging fruits of social media. The study above reminds us of something very simple and fundamental.To me, the above data states something that should be obvious to any social marketer.

When you run a campaign, is there a meaning or purpose for the user when they arrive at your campaign landing page, click on your shortened URL, follow you on Twitter, etc.? Do they feel that when you engage them does your promotional delivery wreak more of the ‘take’ than the more important scent of ‘give’?

If you build your social media efforts on a foundation of meaning for your audience, the revenue and brand awareness will come naturally. Even something as simple as Legos prove it.

Onward.

[lego photo credit: Scoobay on Flickr]

Stats from The Solis

Posted by Rich Harris – October 13, 2009

Brian’s recent blog post: “The Great Social Divide: Twitter, Facebook Traffic Surges, Myspace Fades“, was chock full of some really great social media nuggets. The behemoth that is Facebook, the rise of Twitter, the process of the fall of MySpace. I highly recommend checking this post out. It’s always nice for us social media guys when someone else goes out there and pulls and the information we really care about into one location instead of the 8 different ones we have to go. The best quote by far from the post at the bottom that is in sync with the rest of the better known social media/marketers was this:

“This is why, in social media, digital anthropology, sociology, ethnography, and psychology prevail…”

Amen to that.

Facebook: Excavating Our Identity Crisis

Posted by Rich Harris – August 10, 2009

Where Did All Mah Peeps Go? Am I Being Abandoned? Did I Leave The Iron On?

I know I’ve done a lot of write-ups that appear to be “about” Facebook but honestly they’re more about behavioral psychology and what Facebook has tapped into when it comes to the human condition. I’ve been noticing a couple other things that have come up with Facebook and all of our behavior with it.

Being the socially whorish and obnoxious guy that I am, I have several friends and acquaintances that run the gamut of ethnicity, lifestyle, religion, sexual preference, socio-political opinions, apathy, workaholic, passive, aggressive, passive-aggressive, naivete, over-education to the point of pretentiousness, sensitive, tactless, creative, logical, lawless, and clueless…..the list goes on.

I’ve also noticed over the last few months that certain friends who I had connected with on Facebook from high school, places of employment from the past, etc…have un-friended me even though there was no negative incident or interaction with them that would be grounds for: “well screw you we aren’t friends anymore.”

They just…..simply……quietly……….with ninja stealthiness…….”unfriended” me. Where’s my WAH-mbulance?

Actually it doesn’t bother me at all….I’m about to tell you why….

In The Words Of The Great Philosopher Jackie Chan – “WHO AM I?”

(with hands in the air, insert cheesy echo from top of mountain here)

identity_crisis-291x300I realized after taking a look at the people that did “unfriend” me that they were probably offended by certain parts of Rich Harris (or just hated the fact that I filled up their Facebook feed, I’m cool with that). For example, I have some very right-wing fundamentalist Christian friends on here that I know would not be down with certain things I’ve posted, my sarcasm and openness to Buddhism, assessing it as probably borderline blasphemous. I know that I have some hessian metalhead friends that think I’m too emo. I have emo friends that think I’m sometimes too harsh and too much of a metalhead. I have blue collar friends that think I’m too geeky and dorky and geeky friends that think I’m too blue collar, gritty and rough around the edges for their liking.

Then, it dawned on me….I realized that I had established these relationships with these people on their terms, or what was comfortable for them. I had built that bridge from them to a facet of who I am but not who I am as a whole. One of my strengths is diplomacy, and dealing with small talk, total strangers, etc. So when I meet and relate with people it’s on topics that are comfortable or appropriate for that specific person. While I’m not dishonestly interacting with them socially or necessarily “hiding”, I am not revealing all of myself. Is this lying by omission about who I am or is it me being appropriate socially, showing tact, filters and self-control….and who the hell decides that definition?

What it comes down to honestly is at first I had an anxiety attack wondering how many people I offended and should I reach out and contact all those people making sure we were “all good”. But I realized that that is bullshit. The social mechanism, Facebook in this case, forces you to just be one person in front of all your various flavors of friends, family and acquaintances. I can’t be spiritual sometimes, and other times not be. I can’t only be a musician and other times only be sarcastic and other times only like Jameson and other times only be an internet geek and other times only be creative and other times only be white collar and other times only be blue collar……I am all those things at the same time and I shouldn’t have to hide that. Everyone else on Facebook has all their own little simultaneous facets. That’s what makes life and the world interesting. The universe would suck if we were identical robots, created in some factory somewhere.

We all have a choice when it comes to how much of ourselves we want to share with the world and it can be daunting to some people because they know that the internet is forever so they have to decide how far they’ll put themselves out there. Everyone’s comfort level is different. Everyone’s level of desire to share who they really are publicly is different. There’s no right or wrong here. We all have blood-spitting demons and cute white fuzzy bunny rabbits all inhabiting the same closet that is ourselves. Being the socially shape shifting guy that I can be, Facebook has forced me to be comfortable publicly in front of everyone of every ilk, to be ok with that..to be ok with the fact that some people from long ago may not be into who I am now….and to start shedding any insecurities I have about that.

At the end of the day the people that will stick with you are the ones that appreciate all aspects of you, even if it makes them uncomfortable. The rest of the people will ‘go away.’ – not cause they hate you or because you did anything wrong, but just because it’s trying to put a putting a social square peg through a round hole. Sometimes it’s just not a good fit. It’s ok and normal and ethical to be socially incompatible with people without hard feelings. We already know this…but I said it anyway.

Onward….

Social Media Experts? You Have Lots To Learn Grasshopper.

Posted by Rich Harris – March 11, 2009

Now that title may at first glance appear somewhat pretentious but even being someone who manages social media for a large company like myself, I have a hard time proclaiming guru or expert status.

Here’s the thing. You can’t be an expert at something that first of all has really only started culminating the last couple years, and second, changes almost every week. You can call yourself a social media ninja, bad ass, maestro, whatever the hell you wanna call it….but there’s a 96.87% chance you are no guru or expert.

First, to say something positive (I’ve been trying to start off all my recent blog posts on a positive note), I love social media and I love how excited everyone is about it. It’s reshaping company/brand PR/Marketing efforts in a way that is healthy, creative, and cost effective…most of the time. I’d say my only complaint about it is that it’s made internet life quite a bit “noisier”…which I expected to happen.

Now then…..my point in this post is that to those claiming to be social media experts or even someone that claims to be in the know with social media and it’s big picture….this is probably not true. Just because you have a twitter account and you know how to use it, doesn’t make you a social media marketer. There’s an art to understanding that social media is all about people, about meaningful conversation that is genuine, relevant, intelligent (sometimes), and more importantly: REAL.

No one likes repeated spammy comments on Twitter, their MySpace comments section, or their Facebook walls, etc.

Also, you need to understand that because you have accounts on all the various sites, it does not make you an expert. If you want to eventually be an expert or guru at social media, the most important aspect of it that you need to understand, more important than the tools themselves that are at your fingertips is PEOPLE. To be really good, you need to ‘get’ people….different types of people, their interests, personalities, various thought processes, locales, etc. You might say to yourself..”ok that’s basic segment marketing analysis,” but we, as social marketers, have to understand that this landscape is different. The consumers of social media don’t like to be spoon fed empty one way communications about products, services and other crap. They are smarter than the old consumer, they have a lower attention span, and they put up with less bullshit than ever before. They have the power to immediately weed out and block all crap, unlike email spam which is and will always barely be under control.

The other side of this on the tools/technology side is that you need a cohesion that takes the sum of all the parts of what you do for a company or client. There should be a high level premise and plan on how all the accounts/tools all tie together to push out one message and a wave of consistent content. If you don’t have that, your efforts are null and void. Might as well head home and start gardening.

To be a social media expert or guru, you need to understand all the tools, how they all work together and you need to have a passion for human beings and their behavior, good, bad and ugly. If you understand that stuff, have a vision,  and are fascinated with human beings, you will be a social media jedi one day. I hope I get to be one too. :-)