So a short while ago the mighty Chris Brogan (@chrisbrogan) tweeted the following: “Social media isnt cool. Human interaction is cool. Just fyi.”
Some people took that as him dogging Social Media but if you know Chris you know that’s not true. I think he’s just getting a little spent on the level of noise and clutter that is being slung around Twitter spammy DM’s and other social sites. I’m sure he’s also probably tired of all the new social media “experts” that have cropped up that are more savvy as used car salesmen than they are true marketers who actually care about the conversation. The buzz-word minutiae that won’t seem to let up when it comes to “Social Media” is…..overwhelming, like tidal wave 
. When I hear or read that phrase now, it is starting to feel like I’m getting my first tattoo and the artist keeps going over the same spot again and again and again even though he should be moving on to another spot. “STOP I GET IT!” Shotgun marketing methods and not knowing the real point of Social Media is the cause of all this chaos.
Here’s How I See It
Now onto the main point of this post. Whether you are using Auto DM messages on Twitter or regularly and aggressively scheduling libraries of recursive tweet ads (twads? blech…) on TweetLater, you are tired of the time commitment and maintenance of this new “social media” fad that you are trying to convert into a “get rich quick” scheme. My humble message to those people: I have some news for you.
Automation (“in the recurring output of scheduled ads” sense) and Social Media cannot live in the same in universe philosophically with causing the apocalypse. This does NOT include one press release tweet being scheduled early one morning, an Auto DM set up to let people know you are on vacay, etc. I’m talking about the meager attempt, whether intentional or not, by low quality marketers who are trying to replace human interaction and relationship building, with scripts and automated tools.
We all know that the marketing relationships with our customers are only as solid (and lucrative over the long term) as the amount of time, effort and genuineness that we are willing to give to them. It takes time to cultivate real conversations and relationships in marketing. You can’t automate that. It’s like me trying to write a script that will raise my 3 sons for me…..as much as I’d like to have that lying around when they are bickering so I could go have a peaceful cup of coffee some place until my new bickering children script helps them figure it out, there will never be a time when marketing is not about real people having real conversations, especially in this day and age.
If you don’t like people, interaction with people, investing time in people, then please don’t get into social media.
Social Media: Meaning & Purpose Are In Our DNA.
The problem with one-way communication and some of the old way of doing marketing is that for years, in an effort to solidify and meet our revenue forecasts, we have trained human beings to be the type of consumer that doesn’t think for themselves. They’ve been rolling with the consumer herd so that large corporations with nebulous names can spoon feed them what they need to like, and pay for, next week, next month, next year.
In this awesome age of information that we are swimming in, people are now learning from a young age to think for themselves when it comes to consumables and how they have the power to choose the next trend and influence others, even people they don’t know (customer reviews for example). This power has also made them hungrier and less patient when it comes to the ROI attached to something they read, eat, drink, smell, etc….people expect a return now when you engage them and frankly, I don’t blame them.
Think about how much time and money is wasted marketing something in a way that creates no return or meaning for the customer. Think about the thousands of banner ads that were designed by pricey agencies that were ignored and never clicked, the print ads were never read or that never drove one direct sale or word of mouth reference. It’s mind blowing to think about all the money spent on that with nothing to show for it.
Legos Are Deep, Man
A nice write up entitled, “Finding Purpose in Labor (and Labor Economics)” was posted by Daniel R. Hawes where he posts some thoughts and opinions regarding a study that was done and documented called “Man’s search for meaning: The case of Legos”
Here’s a quote from Daniel’s write up about the experiment talking about it’s premise:
……and here is a quote from the researchers doing the study:
After reading I was reminded of one of the most simple rules to good marketing, and more importantly in this day and age, surefire tactics for upping the statistical odds of you getting a return for your social media campaign initiatives: Meaning & Purpose.
As a Social Media Marketer, It’s Already In Your Bag of Tricks
Something as simple as Legos remind us of one of the low-hanging fruits of social media. The study above reminds us of something very simple and fundamental.To me, the above data states something that should be obvious to any social marketer.
When you run a campaign, is there a meaning or purpose for the user when they arrive at your campaign landing page, click on your shortened URL, follow you on Twitter, etc.? Do they feel that when you engage them does your promotional delivery wreak more of the ‘take’ than the more important scent of ‘give’?
If you build your social media efforts on a foundation of meaning for your audience, the revenue and brand awareness will come naturally. Even something as simple as Legos prove it.
Onward.
[lego photo credit: Scoobay on Flickr]